Frequently Asked Questions
To learn more about Honeysuckle Health take a look at our FAQs below.About Honeysuckle Health
Honeysuckle Health is dedicated to improving the health and wellbeing of Australians by simplifying access to personalised, connected, and quality healthcare. We achieve this by combining data-driven insights with innovative technology, evidence-based care, and high quality treatments, creating a leading health service delivery company with enhanced capabilities across the healthcare spectrum.
Delivering chronic disease management, digital health services, mental health care, men's and women's health solutions, weight management, and injury support, Honeysuckle Health is committed to providing premium, evidence-based care.
Data is central to everything we do, informing clinical decisions, personalising care pathways, and allowing us to objectively measure outcomes and ensure the effectiveness of our programs. Our data science capabilities enable us to identify those who can benefit from targeted interventions and rigorously evaluate their impact. This translates into accessible telephonic and digital programs tailored to individual needs to achieve meaningful, demonstratable impact for our patients.
Honeysuckle Health is committed to reshaping the Australian healthcare landscape, creating a more connected, accessible, and effective system. We're dedicated to ensuring everyone can access the care they need, when and how they need it, to live healthier lives.
About nib and Honeysuckle Health
Honeysuckle Health was established in 2019 as a joint venture, owned equally by nib and Cigna. While operating as a standalone entity, Honeysuckle Health was able to leverage the combined expertise and industry knowledge of nib and Cigna to facilitate rapid growth and quickly establish a strong reputation as a trusted provider and agent within the healthcare sector.
An announcement was made that nib will acquire full ownership of Honeysuckle Health as of 1 March 2025. This is also the first step in the expansion of Honeysuckle Health’s capabilities as we commence the process of merging with Midnight Health, a leading digital health provider, offering GP telehealth and pharmaceutical support to Australians. This marks an exciting step forward, strengthening our ability to support our patients, clients and providers, and drive innovation in health solutions together.
nib Group (nib) is a trusted international health partner, that empowers its members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information. nib provides health and medical insurance to over 1.6 million Australian and New Zealand residents as well as more than 190,000 international students and workers in Australia.
Cigna is a global health services company that partnered with nib from 2019 until 2025 to establish Honeysuckle Health. Their expertise in health data science and health management program design has been instrumental in shaping our success.
We have greatly valued our partnership with Cigna and appreciate their shared vision, knowledge and contributions in building a data-driven health services company in Australia. Their collaboration has helped advance innovative healthcare solutions, and we thank our Cigna colleagues for their support and expertise in this journey.
Honeysuckle Health acts as nib’s agent in relation to nib’s Hospital, MediGap, Clinical Partners and First Choice networks and GU Health’s Medical Gap network. Under this arrangement, Honeysuckle Health represents nib as its agent to manage all of nib's existing hospital, medical and ancillary agreements as well as negotiate future agreements and funding models.
Honeysuckle Health Buying Group
The Honeysuckle Health Buying Group was established in line with our overarching purpose—to help facilitate all Australians having access to innovative and outcome-based care options.
Authorised by the Australian Competition and Consumer Commission (ACCC) in 2019, the Honeysuckle Health Buying Group collectively negotiates and administers contracts with healthcare providers on behalf of healthcare payers (eg. private health and personal injury insurers). The Group focuses on value-based care, with Honeysuckle Health’s expertise in data science and healthcare delivery enabling healthcare payers to facilitate greater access to quality care for their customers. The overarching goal is to contribute to improved population health outcomes, patient and provider experience, and cost of care.
Health Management Programs
No. Honeysuckle Health programs are designed to complement existing primary care and treatments, not to replace medical advice, diagnosis, or treatment.
Our programs are delivered through telehealth and digital resources, which are not a replacement for in-person care. It remains important to maintain regular face-to-face healthcare to ensure a comprehensive approach to managing your health.
Yes, we partner with both service users and their support person where requested. Our staff will facilitate referral into the best suited program subject to eligibility, to ensure accessibility is not a barrier to our services.
No. Honeysuckle Health programs are funded by participating private health insurers for members who meet relevant clinical and policy eligibility criteria. There is no direct cost to enrol in a health program if eligible.
We recommend contacting your private health insurer to see if you are eligible for a Honeysuckle Health program. Clinical eligibility, policy criteria, and participating funds differ between programs.
No. To provide safe and effective care, we require identifiable information such as your name, date of birth, and contact details. This information ensures we can correctly match you to your health records, deliver personalised support, and communicate important updates. Without this information, we are unable to provide care responsibly or safely.
Yes.
Our collection and usage of your personal information is detailed in our Privacy Policy. The following is a high-level summary of some of the ways we collect and use your data and information.
We will collect your personal information during the course of providing you with health services.
Wherever possible, we will seek to obtain your consent prior to collecting your personal and sensitive health information.
Where appropriate, we may collect personal information about you from third parties such as your doctor, treating hospital, health insurer, or other health service provider.
We use your information to identify you, determine your eligibility for our services, and to deliver our services to you.
We also use your information to evaluate the effectiveness of our programs, improve our services and operations, for training purposes, to manage complaints, and other uses outlined in our Privacy Policy.
Please refer to the Honeysuckle Health Privacy Policy for more information.
We encourage program participants to report complaints through the form on our Contact Us page by selecting "Give feedback or submit a complaint".
Where concerns are not resolved, you are entitled to raise the matter with an external agency, such as: